Customer Support Team Lead
- Cairo, Egypt
- On-site
- Full-time
- Lead
Monthly salary
EGP 16,000–20,000/ month
Stated by employer
Free to apply — your certificates are attached.
Skills this job asks for
Sign in to see which of these your Job Academy certificates already cover.
Required
- Customer service
- Workplace communication
Nice to have
- Business English
Close the gap before you apply
Teaches Customer service
Customer Service Excellence
Rania Fouad · 6h · ★ 4.5 (390)
EGP 249Certificate
Teaches Business English
Business English for the Workplace
Rania Fouad · 10h · ★ 4.7 (803)
EGP 299Certificate
Teaches Workplace communication
B2B Sales & CRM
Omar Khaled · 9h · ★ 4.5 (174)
EGP 459Certificate
Teaches Workplace communication
Electronic Health Records Administration
Karim Mostafa · 8h · ★ 4.4 (132)
EGP 499Certificate
Job at a glance
- Category
- Soft Skills
- Experience
- Lead
- Job type
- Full-time
- Work mode
- On-site
- Location
- Cairo · Egypt
- Apply by
- Oct 12, 2026
About the role
Lead a team of twelve agents on a bilingual telecom account. You will join a team that hires on evidence: the skills below are exactly what the role requires, chosen from the same shared list courses on Job Academy are tagged with.
What you'll do
- Deliver the day-to-day work described above to agreed standards
- Keep records accurate and ready for review
- Work with neighbouring teams to resolve issues quickly
- Suggest improvements to tools and processes
Etisal Contact Center
Customer experience · 1000+ employees
Etisal Contact Center is a verified employer on Job Academy in customer experience.