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JOB ACADEMY

Customer Service Excellence

Handle calls, chats and complaints with the standards contact centres measure.

Rated 4.5 out of 5 from 390 reviews2,590 learnersBeginnerArabic

Taught by Rania Fouad · Updated March 2026

  • Certificate of Completion
  • 14-day automatic refund

2 live jobs ask for these skills

Live postings from verified employers that require what this course teaches.

2
  • Cairo · 1
  • Mansoura · 1

Only a few live jobs list these skills right now. Follow a skill to see every course and job that uses it.

Browse jobs that need these skills

Skills this course teaches

Chosen from the shared skills list employers use on their job postings.

What you'll be able to do

  • Apply the skill to the tasks listed in real job postings
  • Work from templates used by regional employers
  • Explain your approach clearly in an interview
  • Complete a capstone you can describe on your profile

Curriculum

4 sections · 10 lessons · 2h 34m

  • Why Customer Service Excellence matters to employersFree preview6m
  • How this course maps to real job postingsFree preview4m

About this course

Handle calls, chats and complaints with the standards contact centres measure. Every lesson is built around what employers list in their job postings for this skill, so the practice you do here is the practice the role expects. Finish every required lesson to receive a Certificate of Completion issued by Job Academy, which attaches to every application you send.

Requirements

  • A laptop or desktop computer
  • No prior experience beyond the level shown

Your instructor

R

Rania Fouad

Corporate trainer, communication and service

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