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JOB ACADEMY

Customer Support Team Lead

Etisal Contact Center

  • Cairo, Egypt
  • Full-time · On-site
  • Lead
  • Posted August 28

4 courses prepare you for this role

Ordered by how many of this job's skills each course covers, then by rating.

Skills this job requires

From the shared skills list, so they match the skills courses teach exactly.

About the role

Lead a team of twelve agents on a bilingual telecom account. You will join a team that hires on evidence: the skills below are exactly what the role requires, chosen from the same shared list courses on Job Academy are tagged with.

Responsibilities

  • Deliver the day-to-day work described above to agreed standards
  • Keep records accurate and ready for review
  • Work with neighbouring teams to resolve issues quickly
  • Suggest improvements to tools and processes

About Etisal Contact Center

Customer experience · 1000+ employees

Etisal Contact Center is a verified employer on Job Academy in customer experience.

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